FAQ

KASKING88.COM is safe, secured, regulated and licensed by Philippines Government. Offering distinguish and prominent state-of-the-art Live Dealer Casino, Sports, Slots Games and many more. You will discover real exciting gaming leisure with attractive promotions, bonuses, highest rebates and loyalty program.

Below are the currency options that are accepted by KASKING88.COM:

• Indonesia with IDR (Indonesia Rupiah)
• China with CNY or RMB (Chinese Yuan Renminbi)

NOTES:
1 unit of Indonesian Rupiah (IDR) will represent IDR 1,000.

We make it hassle-free, fast, and simple to open your account at KASKING88.COM. On the home page of KASKING88.COM website, click on the "Create Account" button on the top right-hand corner of the page and you will be brought to the registration page.

Please fill in the following information:

1. FULL NAME
   Please make sure that you enter a valid Full Name according to your Passport or name in your National Identity Card for payment verification purpose.

2. EMAIL
   Please ensure that you enter a valid email address that is only accessible by you. Important account management notice or product announcement which is specific to your account will be sent to your email address.

3. MOBILE
   Please provide a valid contact or mobile number for better assistance and for your account safety.

4. CURRENCY
   Based on your desired currency that you wish to use for depositing/withdrawal and wagering.

5. LOGIN NAME
   Please name your unique identifier that you will use to login with.

6. PASSWORD
   This is not case sensitive, but must be between 8 to 10 characters long that consists of letters and numbers (two numbers minimum). Always remember to keep your password confidential.

   NOTES:
   You will also be asked to accept the KASKING88.COM terms and conditions and confirm that you are over 18 years of age.

For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 8 to 10 characters, 2 or more of which need to be in numbers.

If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat or email us at info@KASKING88.COM.

Our site is developed with your personal privacy and security as our primary concern. KASKING88.COM is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

KASKING88.COM reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.

You are just a step away before placing bets in KASKING88.COM you will need to fund your account using one of the following below deposit options:

• LOCAL BANK TRANSFER

NOTES:
KASKING88.COM is favourite for our speedy crediting of funds to your account and experience. Thus, please use recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.

BANK TRANSFER

A. HOW DO I MAKE DEPOSIT USING BANK TRANSFER?

• Indonesia with IDR (Indonesia Rupiah)
• China with CNY or RMB (Chinese Yuan Renminbi)

STEPS

1. Kindly contact our Customer Service Support to obtain our details.
2. Please arrange for the deposit of your funds into the provided bank account.
3. Kindly login into your KASKING88.COM account
   Click on Account
   Select Deposit from the “Menu”
   Select Bank Transfer Method from “Deposit From” drop down list.
   Enter all the requested information on the page and click on “Deposit to My Account” button.
   You will receive a transaction ID once your submission is successful.
   Note: Your transaction ID is not a proof of your deposit until your fund is confirmed and verified. Refer to procedure 4.
4. Upload a copy of the official receipt if necessary when submitting the deposit form or email it to banking@KASKING88.COM

NOTES:
Please note that your deposit through Bank Transfer will be processed and reflected in the Main Wallet when the funds are received by our bank.

Withdrawal is fast and efficient. You can withdraw funds from your KASKING88.COM account via the following methods:

• LOCAL BANK TRANSFER

BANK TRANSFER

A. HOW DO I WITHDRAW FUNDS USING BANK TRANSFER?

BANK TRANSFER is open to KASKING88.COM members registered from the following countries only:

• Indonesia with IDR (Indonesia Rupiah)
• China with CNY or RMB (Chinese Yuan Renminbi)

In order to request for a withdrawal to be paid into your bank account, click on “Account” and select Withdraw from the “Menu”. Enter the amount you wish to withdraw and provide your bank account information:

• Bank Account Name
• Bank Account Number
• Bank Name
• Bank Branch
• Bank Address

Documentary Requirements

• One (1) copy of your photographic ID with clear visible photograph must be submitted before and held on file.
• One (1) copy of the bank account statement for the beneficiary account must be submitted and held on file.
• One (1) copy of the beneficiary credit / debit card (both front and back) must be submitted and held on file.

It is easier at KASKING88.COM towards every member, you can scan these documents image and email it to banking@KASKING88.COM.

B. FIRST TIME WITHDRAWAL

C. HOW LONG WILL I RECEIVE MY MONEY?

Table below are “Processing” timeframe of KASKING88.COM Withdrawal Request

NOTES:
This is to inform that KASKING88.COM “Business Working Days” exclude Saturdays, Sundays and also local banking holidays from your area/location.

KASKING88.COM will NOT charge our members for any deposits and withdrawals made to their accounts. Thus, please be informed that many selected banks, e-wallets or credit card company will have an additional transaction fees which KASKING88.COM will not absorb the charges. For better details with your bank, kindly check with your selected bank for the transaction fees. For CNY currency members, KASKING88.COM will only accept claims within 7 days from the date of transaction and will not be liable thereafter. KASKING88.COM which may, at our sole and discretion, has the rights to terminate or remove the offer provided and firm policy on our terms & conditions applied.

2 main categories of wallets – Main and Products wallet

KASKING88.COM “Main Wallet” balance displays the total amount that can withdraw via various banking methods or transfer to Products Wallet to fund betting transactions. All newly successful deposits are updated to this balance instantly.

Balance of products amount is available for betting in the following respective products:

1. GPI: For Sports Book betting or Horse Racing, Live Casino, Slots Games and all other games from GamePlay.
2. Playtech: For Live Casino, Slot Games and all other games from Playtech.

From the above, every member will be able to fund transfer from “Main Wallet” to the chosen “Product Wallet” or between products wallet by selecting the desired wallet from the “From” and “To” drop down list.

So any further assistance, kindly contact Customer Service Support.

KASKING88.COM’s promotion may be sent directly to your inbox, so you can keep up to date with our most recent offers. Alternatively you can visit our Promotions page for own understanding and interested choice to see what is currently available or email to us promotions@KASKING88.COM for further enquiries.

Terms and conditions applied to be eligible which is important to read it.

NOTES:
To avoid being not eligible or missing out on great deals, every member is required to Claim their Promotions as per instructions guideline stated before promotions is overdue and NOT able to enjoy KASKING88.COM’s highest benefits.

Cash Rebates is entitled for all KASKING88.COM’s members based on their weekly total amount wagered in Live Dealer Casino, Sports and Slots selected games only.

Cash rebate will be calculated based on the Promotion entitlement for each product that is eligible for the member. This will be based on the member’s Weekly total amount wagered on the rebate entitlement. Cut-off of weekly calculation of stake is every Sunday 23:59:59 (GMT +8). Our system will run a weekly computation of the rebate for each member and will be credited within 5 working days.

No rollover requirement is needed. Please contact Customer Service Support Live Chat for more details or related concerns.

Kindly log into KASKING88.COM and proceed to “Deposit” statement history. There will be a remark that indicates the cash rebates with amount.

A. HOW CAN I BE SURE THAT KASKING88.COM LIVE CASINO IS FAIR?

B. RETURN TO PLAYER (RTP) PERCENTAGE

KASKING88.COM is regulated and fairness for all members. Return to player percentage, or RTP%, is a measure of returns awarded by a game as a percentage of all bets made. The following table describes the calculated theoretical average Return To Player percentage for each game. These values are the mathematical calculation, based on the game design, including all possible results, and influencing factors such as number of decks, etc, and represent the expected average performance of the game over time. These values are based on historical records, and do not necessarily represent expected future payouts.

C. WHAT WOULD HAPPEN IF A DEALER MAKES A MISTAKE?

D. CAN MY BETS BE REVERSED OR CANCELLED?

A. WHAT IS SPORTS?

B. IS THERE A MINIMUM OR MAXIMUM BET LIMIT?

C. ELIGIBLE TO CLAIM FIRST TIME DEPOSIT BONUS?

D. CAN MY BETS BE REVERSED OR CANCELLED?

E. WHICH KIND OF BROWSER WORKS WELL WITH SPORTS?

Covering all major browsers such as IE6 & above, Firefox, Opera, Chrome, Safari and many more works well.

Please ensure that you are logging in from a non-restricted country. Adding, kindly clear all your cookies/cache and close browser. Then, open again the browser and try again.

If your login is still unsuccessful, kindly re-check that you have entered the correct information and try again. If you are still unable to log in, please contact KASKING88.COM’s Customer Service Support Live Chat or email us at info@KASKING88.COM.

High possibility may be due to your PC's firewall or anti–virus software. If you are in a work or network environment, there may be proxy servers in use which prevent access to specific programs. You need administrative rights to your PC or to request our program to be allowed.

• Open Norton Internet Security to find out more.
• Select Personal Firewall option and enable it.

The following instructions detail how to download and install the software:

1. To download, click on the download button.
2. Choose the "Save" button. By default, the installation file name will be "KASKING88_EN.exe".
3. Select "Desktop" as the location you wish to save the file and press "Save".
4. The installation file will begin downloading and will complete within minutes.
5. Once downloaded, click on "Open" in the next window that opens.
6. The length of time depends on your internet connection.
7. Next, click "I Agree" to the License Agreement and the remaining files will be installed.

Different kinds of aspects technical safety, hence, below are KASKING88.COM’s major precautions that have been established. Physical safety - Our servers are placed in highly protected premises, where all employees have been screened with security clearance. Security breach protection - Our servers are protected by firewall system. Data integrity - All KASKING88.COM’s communication between your browser and our servers is encrypted.

KASKING88.COM recommends Operating Systems, Browsers and Adobe Flash on below details:

Screen Resolution

For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.

Windows 7 or newer

• Internet Explorer 11 / Edge
• Mozilla Firefox 48.0.2 or later
• Google Chrome (download Google Chrome)

Mac OS X 10.4 or later

• Safari 2.0.3
• Mozilla Firefox 2.0.0.20 or later
• Google Chrome (download Google Chrome)

Adobe Flash

KASKING88.COM advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash. This is strongly recommended. We notice that a few features will be missing if you are using IE8 or lower since there is a limited support from Microsoft regarding to latest version of HTML5, CSS3, jQuery2.0, etc. Thus, please use higher IE version to have full usage.

If you continue to experience problems, please contact KASKING88.COM’s Customer Service Support Live Chat or email to info@KASKING88.COM if we can be any of assistance 24/7.

QUESTION : Where could I rate the KASKING88.COM service or survey feedback?

ANSWER : It is simple, when you finished the chat conversation with KASKING88.COM via Live Chat, just click on the top right corner “X” button and Survey for rating our service will be made available plus able to write down your comments as well.

QUESTION : Where I could get KASKING88.COM’s latest information?

ANSWER : We provide BLOG site to show KASKING88.COM latest updates and information including FAQ which will definitely be helpful to ease your concerns.

QUESTION : If I am facing issues / difficulties accessing KASKING88.COM website or game products, what should I do?

ANSWER : Please contact KASKING88.COM’s Customer Service Support Live Chat or email us at info@KASKING88.com

QUESTION : How do I reach out for high concerning related matters and contact Customer Service Manager in event/case issue for higher level response?

ANSWER : You are just one step away. Just drop us an email to info@KASKING88.COM for any urgent issues which related to our website, customer service experience, promotions or technical issues which will be attended by 24/7 service. Or you can email to CSManager@KASKING88.COM further enquiries.